Customer Support Specialist

WE’RE HIRING: Customer Support Specialist — Remote

Are you someone who genuinely enjoys helping people and takes pride in making every customer interaction a good one?

TalentPop App is growing its customer support team, and we’re looking for a Customer Support Specialist to join us.

The Basics

• Pay: Paid in USD, hourly
• Hours: US business hours
• Location: 100% remote, permanently
• Open to applicants in Indonesia, the Philippines, South Africa, Jamaica, and APAC
• Employment Type: Full-time

What You’ll Do

• Respond to customer inquiries through email, live chat, phone, and/or social media
• Assist customers with orders, shipping, returns, and product questions
• Provide friendly, professional, and solutions-oriented support
• Escalate more complex issues to the appropriate internal team when needed

What We’re Looking For

• Good English communication skills, written and verbal — you don't need to be perfect, just clear and confident
• At least 1 year of remote customer service experience
• Familiarity with Gorgias, Zendesk, or Shopify is a plus, but not required
• Reliable, organized, and comfortable working independently

Technical Requirements

• A personally owned PC or laptop — borrowed equipment is not accepted
• Minimum 25 Mbps upload and download internet speed
• A dedicated, quiet workspace

What We Offer

• Paid time off
• Health and dental insurance or a monthly health stipend
• A genuinely permanent work-from-home setup — no office, no commute, ever
• Holiday bonuses
• Annual performance-based increases
• Real career growth opportunities as we continue to expand
• Ready to Join Us?

If you're ready to build a career in customer support while working permanently from home, we'd love to hear from you.

Application Code: CSR26

Important: When prompted for an application code, please use CSR26. Only applications submitted with the correct code will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.

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