Lead Relationship Specialist

Role Summary

The Lead Relationship Specialist is the primary point of contact for homeowners across all estates. The role covers homeowner communication, Customization and contract follow-through, payment schedule tracking, site visits that include travelling and coordination with the Architecture, Finance, Legal, Projects and

Plantation Teams. It also includes reporting.

KEY RESPONSIBILITY AREAS

• Homeowner Communication - Serve as the first and continuing point of contact for homeowners across all estates.
• Customization & Contract Follow-through - Follow Customization requests and contract formalities through to completion.
• Payment Schedule Tracking - Track payment schedules and keep homeowners and the Finance Team informed.
• Cross-team Coordination - Coordinate with the Architecture, Finance, Legal, Projects and Plantation Teams.
• Management Reporting - Report progress and homeowner matters to management.
• Team Guidance - Guide other members of the Abundant Life Team.
• SELECTION CRITERIA
• Proficiency in CRM tools
• Confident, hands-on use of CRM platforms to log homeowner interactions, track follow-ups and payment milestones, and generate reports for management. Knowledge on ‘Leadsquared’ will be seen as a positive point.
• Client Interaction Skills
• Clear, courteous and composed communication, in writing and in person, with the ability to handle sensitive conversations and keep homeowners informed at every stage.
• Real estate knowledge
• Working understanding of estate and Villa development, from design and construction through handover, documentation and ongoing maintenance. Legal Knowledge on the same.
• Real estate sales
• Experience in the sales cycle, including engaging prospective buyers, understanding their needs, and supporting them through to closure.