Trainee
Movate · Posted today
- Hyderabad, Telangana, India (On-site)
- Full-time
About the role
Job Description
Level 1 (L1) Agent: o Deliver high quality customer support via phone, email, chat and social media o Assist customers in resolving technical issues o Deliver First Call Resolution (FCR) by resolving customer issues during the first contact o Maintain high customer satisfaction rate o Assist customers with RMA activities
Required Skills
Primary Skills
- Customer service
Secondary Skills
- Voice SupportCustomer support
Skills
Customer serviceVoice supportCustomer support