TM Manager DDM Goregaon

Job Purpose

The role is responsible to communicate and update sales force including advisors on various contests by providing them online/off line contest status, rewards achieved, etc through effective and efficient processes with accuracy and timeliness

Job Context & Major Challenges

Job Context: The role is responsible to communicate and update sales force including advisors on various contests by providing them online/off line contest status, rewards achieved, etc through effective and efficient processes with accuracy and timeliness

Job Challenges: 1. Adhering to TAT and accuracy in computing tentative updates is time consuming and tedious task due to multiple system. For every update (Introduction/Completion) we have to map the FLS & SLS code etc. from CMS system separately. One common system is not available for extracting the business details, tagging details, etc.

• Manual and lengthy process which are time consuming and tedious. Automation of processes through use of IT can improve TATS, accuracy & efficiency

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Accuracy & TAT of Updates of contests 1. Sending accurate MIS at desired frequency

• Ensuring TAT and effective communication
• Analysing and presenting MIS in different forms for ease of communication
• KRA2 MIS-Process Adherence 1. Ensuring Maker Checker for correct MIS
• To work on improvement of MIS process and automation
• Contest trigger files & Upload
• KRA3 Efficiency & Automation of contest MIS 1. To automate the Contest MIS process with use of technology
• To constantly build efficiency and effectiveness
• KRA4 TATS 1. Prepare MIS for contest within timelines and compile the reports on time.
• To maintain the MIS/related records