System Engineer

Why Join IDX?

• Not Just Any Brands: See your work come to life for iconic brands like Vodafone, Rolls Royce and Diageo.
• Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.
• Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.
• Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.
• Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!
• Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!

Our Perks

• 29 paid annual leave days.
• 10 Festival holidays (including 1 optional Holiday for your special day through the year).
• Family Insurance Plan.
• Accident Insurance Plan.
• Regular Wellness Sessions.
• Regular Rewards & Recognition.
• Opportunity to participate in CSR.
• Opportunity to participate and involve in Cultural and Sporting Events.

The Gig

We are looking for a skilled System Engineer to join our IT Support team. You will be responsible for maintaining, supporting, and improving the organisation's IT infrastructure, ensuring systems remain secure, reliable, and available to support day-to-day business operations.

You will work closely with internal stakeholders to resolve technical issues, implement infrastructure improvements, and provide technical support across servers, endpoints, cloud platforms, and enterprise applications.

What You'll Be Doing

• Install, configure, monitor, and maintain Windows and Linux servers.
• Manage Active Directory, Azure Active Directory, Group Policies, and user administration.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Support endpoint management using Microsoft Intune or similar device management platforms.
• Monitor system performance and ensure infrastructure availability.
• Troubleshoot hardware, operating system, software, and network-related issues.
• Configure and maintain virtualization platforms such as VMware or Hyper-V.
• Manage backup, disaster recovery, and business continuity processes.
• Support LAN, WAN, VPN, Wi-Fi, DNS, DHCP, and firewall infrastructure.
• Implement system updates, patches, and security configurations.
• Maintain IT asset inventory, documentation, and standard operating procedures.
• Collaborate with Cyber Security teams to ensure compliance with organisational security standards.
• Participate in infrastructure projects, upgrades, and technology implementations.
• Provide Level 2/Level 3 technical support and participate in on-call support when required.

About You

• 2-5 years of experience in System Administration, Infrastructure Support, or IT Operations.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Strong knowledge of Windows Server administration.
• Experience with Microsoft 365, Active Directory, and Azure Active Directory.
• Experience managing endpoint devices using Microsoft Intune or equivalent MDM solutions.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, VLANs, and firewalls.
• Experience with backup and disaster recovery solutions.
• Familiarity with PowerShell scripting and automation.
• Basic understanding of Azure cloud infrastructure is desirable.
• Experience using ITSM tools such as ServiceNow, Jira Service Management, or similar platforms. Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to prioritise tasks and manage multiple incidents simultaneously.
• Strong attention to detail and documentation skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Proactive mindset with a focus on continuous improvement.
• Willingness to support business operations outside standard hours when required.

About Us

IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

We seek The Bold. Shatter expectations, push boundaries - that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD - Own Your Story at IDX.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.