Senior Support Engineer
HCL Technologies · Posted today
- Remote
- Full-time
About the role
Job Summary
To resolve the tickets raised as per the defined standards of time, cost, and quality for increased customer satisfaction.
Teamcenter Administrator
Key Responsibilities
- To troubleshoot and resolve tickets raised by the clients.
- To undertake training programs for new joinees.
- To perform knowledge transition during project enhancements.
- To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
- To update self on latest technologies and related areas.
Skill Requirements
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Other Requirements
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Skills
- Ticket Resolution,Client Troubleshooting,Training Programs,Knowledge Documentation,Technology Updates
Skills
Ticket ResolutionClient TroubleshootingTraining ProgramsKnowledge DocumentationTechnology Updates