Senior Developer

Job Summary

• Time Management Tower
• H2R (SuccessFactors)
• Level
• L2
• Delivery
• Offshore

Required Experience

• 3-7 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the Time Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

• Support SuccessFactors Time Off/Time Tracking, work schedules, holiday calendars, time profiles, accruals and approvals.
• Analyze time-data, business-rule and integration issues and support configuration changes and testing.
• Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.
• Perform root-cause analysis, problem management and preventive actions for recurring production issues.
• Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
• Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.
• Required Skills & Knowledge
• Strong hands-on expertise in Time Management and relevant integration points.
• Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities.
• Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
• Experience in large, complex SAP/application landscapes and multi-vendor support environments.
• Qualifications & Certifications
• Bachelor's degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.
• Relevant SAP SuccessFactors certification preferred.
• ITIL Foundation or equivalent service-management knowledge is an advantage.
• Preferred Experience
• Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
• Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.
• Skill Requirements Other Requirements

Skills

• Time Management,Incident Management,Stakeholder Collaboration,Functional Analysis,SAP SuccessFactors