Senior Analyst

Job Description

Scope:

Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone.

Responsibilities:

• Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers

• Should be able to update the customer's expectation/queries for buying the product

• Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment.

• Ensuring timely and professional responses to all queries received about the product

• Disposing the call outcome correctly every time

• Research and compilation of answers for informational requests from customers.

• Managing performance against benchmarks set internally as well as customer.

• Working within process scope boundaries.

• Participate in huddle sessions, share best practices.

• Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance

• Maintaining and excelling the Customer Service Survey Scores

Requirements

• 12– 36 months experience in an International outbound sales campaign through Phone.

• Should be open to work in graveyard shifts.

• Experience in inbound sales programs preferred.

• Excellent English verbal communication skills

• Excellent Computer Skills to capture data correctly

• Handle customer objections / obstacles & collect information

• Basic computer knowledge- MS Office familiarity with the internet environment

• Willingness to work 24X7 basis pre-published schedules.

• Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s

• Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc.

Key Core Competencies:

• Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.

Shifts- Graveyard (Window-11pm- 9am)

Week Offs- Saturday/Sunday( May be subject to change as per business requirement