Renewals Specialist

Location: This is a remote position; however, the role requires the candidate to be based in Mumbai.

Role in nutshell

You will be managing a regional portfolio, ensuring on-time renewals and retention. Identifying and driving cross-sell and up-sell opportunities, negotiating contracts with sales, finance and legal, and collaborating with the sales and CSM functions will be essential for this role.

Desired experience

• 2-7 years of Renewals or Account Management experience in a SaaS organisation
• Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.
• Ability to cross-collaborate effectively
• Knowledge of SFDC or similar CRM toolsWhat will you do?
• What will you do?
• Manage customer contract renewal process and present to key clients and senior-level executives to negotiate and close contract renewals.
• Establish and maintain long-term relationships to maximise future retention and revenue opportunities
• Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.
• Coordinate with BrowserStack customer-facing teams to meet, develop and implement strategic retention plans to accommodate goals.
• Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximise customer retention.
• Manage account and contact information through the entire customer lifecycle process using Salesforce.com
• Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts

Benefits

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
• Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
• Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
• Remote-First work environment that allows our people to work from home
• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an