Quality Management Specialist

About The Role

We are looking for a motivated and detail-oriented Quality Management Specialist to lead the implementation of the ISO 9001 quality management system (QMS) within our organization. You will play a key role in helping the company achieve and maintain certification, driving continuous improvement, and embedding a culture of quality across all departments.

Key Responsibilities

• Lead implementation of the ISO 9001:2015 Quality Management System.
• Conduct a gap analysis to assess current processes against ISO 9001 requirements.
• Develop, document, and update quality policies, procedures, and work instructions.
• Coordinate internal audits and support external certification audits.
• Train employees and department heads on ISO 9001 requirements and quality best practices.
• Monitor key quality indicators (KPIs) and drive corrective/preventive actions.
• Manage non-conformities, risk assessments, and continuous improvement initiatives.
• Serve as the main point of contact with the certification body (e.g., a NABCB-accredited certifier or an international body such as Bureau Veritas, TÜV, DNV, or BSI operating in India).
• Ensure ongoing compliance and prepare the organization for surveillance and recertification audits.
• Promote a culture of quality and process ownership across teams.
• Required Qualifications
• Bachelor's degree (B.E./B.Tech) or equivalent in, Quality Management System
• Proven experience (2–5 years, adjust as needed) in ISO 9001 implementation or quality management within Services industry
• Solid understanding of ISO 9001:2015 requirements and quality management principles.
• Demonstrated experience having successfully led another company in India through initial ISO 9001 certification (not just maintaining an existing certification).
• Experience conducting internal audits (ISO 9001 Lead Auditor certification, e.g., from NABCB/IRCA/BSI, is a strong plus).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills in English, with the ability to train and influence stakeholders at all levels.
• Proficiency in quality tools (e.g., PDCA, root cause analysis, process mapping).