Principal Architect
Cognizant · Posted today
- Bangalore Urban, Karnataka, India (Hybrid)
- Full-time
About the role
Contact Center Architect
- Experience in the contact center domain
- Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio
- Experience in Cloud based CCaaS solutions are mandatory
- Experience in leading and responding to RFP
- Comfortable in presenting the solutions to customers
- Good working knowledge in making Powerpoint presentations and excel sheets
- Track record of building new solutions, publishing white papers, writing blogs
- Motivated self-starter, proactive and action-oriented
- Strategic problem solving and collaboration skills
- Excellent communication and written skills in English
Skills
Amazon ConnectGenesys CloudNICE IncontactTwilioCloud-based CCaaS solutions