Manager - PLCS - Growth

JOB DESCRIPTION

Job Purpose

"This position is open with Bajaj Finance Ltd."

Culture Anchor

• -
• Work Hard
• Consistently puts in effort, plans, and tracks daily progress to achieve targets.

-

• Execute with Rigor
• Takes responsibility for meeting targets with focus and effort.
• -
• Own It
• Maintains honesty and fairness in all interactions in line with the organization's policies.
• -
• Act with Integrity
• Duties and Responsibilities
• Responsible for sales activities through call-center for Banking / non-banking products.
• Campaign management for call-centre.
• Data Management & Vendor management.
• Managing growth and profitability of Personal Loan & Telebinding Channel in PLCS.
• COA management.
• Conceptualize and develop promotional campaigns for all the channels.
• Drive call centre team to achieve sales targets and conduct regular reviews with the team to ensure the business plan is executed.
• Measure productivity and implement training measures to bridge the gap to achieve required productivity.
• Initiate and lead various process enhancement and system development projects for both channels.
• Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost.
• Monitoring performance and suggest corrective action for:
• Key business metrics
• Product and portfolio performance
• Employee - Call Centre teams productivity
• Compliance, policies, guidelines & processes
• Resolve all customer escalation and queries related to both channels.

Systems Understanding & Data Analysis

• Understanding of CRM & lending system - Salesforce.com / UNICA.
• Understanding of campaign management in Dialer.
• Data extraction from various sources like UNICA / Salesforce and analysis in congruence with business requirements.
• Tracking all important metrics of business on a regular basis.
• Initiate request and coordinate with IT & COE for any new requirement related to system enhancement.
• Need to have excellent Excel and PowerPoint skills.

Required Qualifications and Experience

• Responsible for sales activities through call-center for Banking / non-banking products.
• Campaign management for call-centre.
• Data Management & Vendor management.
• Managing growth and profitability of Personal Loan & Telebinding Channel in PLCS.
• COA management.
• Conceptualize and develop promotional campaigns for all the channels.
• Drive call centre team to achieve sales targets and conduct regular reviews with the team to ensure the business plan is executed.
• Measure productivity and implement training measures to bridge the gap to achieve required productivity.
• Initiate and lead various process enhancement and system development projects for both channels.
• Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost.
• Monitoring performance and suggest corrective action for:
• Key business metrics
• Product and portfolio performance
• Employee - Call Centre teams productivity
• Compliance, policies, guidelines & processes
• Resolve all customer escalation and queries related to both channels.

Locations

• Job Level: GB03
• Job Title: Manager - PLCS - Growth, PLCS - Growth - S&W, Sales
• Job Location Country: India
• State: KERALA
• Region: South
• City: Malappuram
• Location Name: Valanchery
• Tier: Tier 3

Skills

Call Center Management,Data Analysis,Campaign Management,Sales Target Achievement,Vendor Management