IT Support Engineer

Job Purpose

To provide first- and second-line IT support to Omega employees at the Delhi Back Office and remotely to the Dubai and Abu Dhabi offices. The role will handle day-to-day hardware, software, network, Microsoft 365 and user support while ensuring IT security, compliance and accurate documentation.

Key Responsibilities

• Provide on-site IT support in Delhi and remote support to Dubai and Abu Dhabi users.
• Troubleshoot Windows desktops/laptops, printers, scanners, Microsoft Office, Outlook, Teams and business applications.
• Install, configure and maintain computers, peripherals and other IT equipment.
• Manage user accounts, Microsoft 365, Active Directory, shared mailboxes and access permissions.
• Support LAN, Wi-Fi, DNS, DHCP and IP telephony issues.
• Manage IT tickets, prioritise incidents and resolve issues within agreed SLAs.
• Support employee onboarding/offboarding, including account and equipment management.
• Maintain IT assets, software licences, equipment inventory and technical documentation.
• Ensure endpoint security and promptly report any suspected security incidents.
• Coordinate with vendors and service providers and follow issues through to resolution.
• Maintain confidentiality of company, client and employee information.

Qualifications & Experience

• Bachelor’s degree/Diploma in IT, Computer Science or related field.
• Minimum 3 years’ experience in IT support, desktop support or service desk roles.
• Hands-on experience with Windows, Active Directory and Microsoft 365.
• Knowledge of basic networking, DNS, DHCP and troubleshooting.
• Experience with ticketing systems and SLA-based support.
• Good written and spoken English.
• Experience in insurance, banking or another regulated industry is an advantage.

Key Skills

• Windows 10/11 & hardware support
• Microsoft 365 & Outlook
• Active Directory
• Networking (TCP/IP, DNS, DHCP, VLAN)
• Printer/peripheral support
• IT ticketing & SLA management
• Problem-solving and troubleshooting
• Customer service and communication
• Confidentiality and information security

Working Conditions

• Office-based at the Delhi Back Office.
• Working hours aligned with UAE business operations.
• Occasional after-hours support may be required for critical incidents, maintenance and upgrades.