IT Support Engineer I

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

IT Support Engineer I

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a IT Support Engineer I, you’ll play a vital role in delivering exceptional technical support that keeps our employees productive, connected, and supported. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS Alongside The Best And The Brightest, You Will Regularly

• Serve as a trusted technical resource, resolving hardware, software, connectivity, and application issues that ensure a seamless employee experience.
• Manage and prioritize incoming support requests, balancing multiple cases while delivering timely updates and outstanding customer service.
• Partner across IT and business teams to troubleshoot complex issues, coordinate escalations, and drive solutions that improve operational performance.
• Support and administer key technologies including Microsoft 365, Active Directory, SharePoint, telephony platforms, Azure Virtual Desktop, and endpoint management tools.
• Help shape the future of IT support by identifying process improvements, creating user-friendly documentation, and implementing best practices that increase efficiency.
• Play a key role in employee onboarding by configuring workstations, systems access, and technical resources that set new hires up for success from day one.

Essential Skills For Creating a Lasting Impact

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an IT Support Engineer I, these skills are essential for success:

• Abilities: Strong customer service, communication, analytical, organizational, troubleshooting, and time-management skills with the ability to prioritize competing demands, work independently in a fast-paced environment, support users remotely, drive process improvements, and collaborate effectively across teams.
• Experience: Experience supporting Windows and Mac operating systems, Microsoft Office applications, Azure Virtual Desktop, Active Directory, SharePoint, endpoint management solutions (MECM/SCCM/Intune), JAMF, Azure administration, remote support tools, and PowerShell or other scripting technologies while providing professional technical support to end users.
• Education: Bachelor’s degree in a technical discipline preferred or equivalent combination of education and experience.
• Location: Bangalore, India.

Because We Care, We Offer

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to talentacquisitionteam@alegeus.com.

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.