Information Technology Infrastructure Specialist

IT Infrastructure Executive

Location

Jabalpur, Madhya Pradesh

Employment Type

• Full-Time

Work Mode

• On-site

Experience

Minimum 2 Years

About Lexvia

Lexvia is one of the largest Personal Injury Litigation Support Services firms in the country, supporting hundreds of plaintiff-side personal injury law firms. For over 10 years, Lexvia has combined legal and technological expertise to deliver comprehensive litigation support services, enhanced by its paralegal-directed AI approach. The company supports more than 50,000 civil matters and processes over 2 million legal documents annually.

Role Overview

We are looking for a hands-on IT Infrastructure Executive to manage and support the day-to-day IT infrastructure of our Jabalpur office.

The role will primarily focus on hardware and networking support, troubleshooting, VPN connectivity, system administration, and cloud-based technologies. The ideal candidate should be comfortable working on-site, resolving technical issues independently, and ensuring uninterrupted IT support for employees.

Key Responsibilities

• Troubleshoot and resolve hardware, software, system, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT peripherals.
• Manage and troubleshoot LAN, WAN, Wi-Fi, routers, switches, DNS, and DHCP.
• Configure and troubleshoot VPN connectivity and access-related issues.
• Provide basic administration and troubleshooting support for cloud-based applications and services.
• Manage user systems, access, permissions, and other routine IT support requirements.
• Perform system installations, upgrades, updates, and preventive maintenance.
• Maintain IT assets, inventory, and infrastructure documentation.
• Coordinate with internet, hardware, software, and other IT vendors whenever required.
• Monitor and resolve IT incidents within defined timelines to minimize operational disruption.
• Support IT requirements related to employee onboarding, transfers, and offboarding.
• Follow IT security, access-control, backup, and infrastructure best practices.

Required Skills & Qualifications

• Bachelor's degree or Diploma in IT, Computer Science, Networking, or a related field.
• Minimum 2 years of relevant experience in IT Infrastructure, IT Support, Network Support, or System Administration.
• Strong hands-on troubleshooting skills in computer hardware and networking.
• Good understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routers, and switches.
• Practical knowledge of VPN setup and troubleshooting.
• Working knowledge of cloud technologies and cloud-based applications.
• Good understanding of Windows operating systems and system administration.
• Basic knowledge of IT security, antivirus, firewall, and access management.
• Strong problem-solving and communication skills.
• Ability to work independently and provide on-site technical support.

Preferred

• Experience with Microsoft 365 / Azure / AWS or similar cloud platforms.
• Knowledge of Active Directory and user management.
• Exposure to firewall and network security.
• Experience with IT asset management or ticketing systems.

Candidate Preference

Candidates based in Jabalpur or nearby locations will be preferred, as this is an on-site IT Infrastructure role requiring local availability for timely technical support.

Job Discription