Group Lead - Employee Benefit
Tata Consultancy Services · Posted today
- Pune City, Maharashtra, India (On-site)
- On-site
- Full-time
- 10-15 yrs
About the role
Role: Group Lead – Employee Benefit
Location: Pune
Band / Grade: BPO4/5
Job description for Group Lead – Employee Benefit
Key Responsibilities
- Spearhead the Employee Benefits Line of business
- Review claims processed by the team for correctness and completeness
- Serve as SPOC for stakeholders addressing inquiries and providing updates
- Guide the team of processors and oversee their performance
- Analyze claims to identify trends, detect potential frauds and areas of Improvements
- Diligently attend to escalation
- Publishing reports to leadership on performance metrices
- Maintain Proper documentation of processes and cross skilling of resources
- Ensure SLA’s & KPI’s are consistently met
- To have Finance & Accounting background (AP/AR)
Work Experience
- ~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims
- ~Minimum 3 Years as Team Lead, Minimum 25 Team members managed
Skills and Qualification
- CA Inter passed
- Strong Communication skills
- Analytical and Problem solving bent of mind
- Able to work under pressure to meet timelines
- Able to effectively collaborate
- Customer Centric behavior
Technical Experience
- Experience in MS Office, MS Excel, SAP
- Must have Skill: Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 3 Years as Team Lead, Minimum 25 Team members managed
Skills
CA Interstrong communicationanalytical problem solvingcustomer centricMS ExcelSAPTravel Claims ProcessingSAP HCM/ERP