Field Sales Business Development - Ahmedabad

Designation

Job Description

Executive Client Servicing

Job Location

Ahmedabad

Department

Client Servicing

Grade/ Level

L2 / B

• Direct Reporting To
• MD
• Direct Reportees
• None
• New Position/ Back Fill
• New
• No. Of Openings
• 1
• Job Purpose
• He will be responsible for installation, service and repairs of our product range.The repair and installation duties may be performed at client’s place of business.

Responsibilities

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team ( Mechanical side) on site of installation.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients’ premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed & stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients & closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company
• Requisite Skills
• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses
• Desired Skills
• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education

• Degree/Diploma / ITI :- Electrical

Relevant Experience

A minimum of 2-3 years in Servicing of Manufacturing Sector.

• CTC Per Month
• 25000 To 30000

Total Experience

Up to 2-3 years

• Will travel?

Yes. ( As per Requirement)

Monthly Net Salary

Preferred Domain

from mfg. ind

PF

• Compulsory

Reference Companies

Small & Medium Enterprises

• Gender

Male

Marital Status

Prepared By

Date

Approved By

• Date

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