Email & Chat Process Intern (Written English, Typing, Customer Handling, CRM Tools)

Job Title: Email & Chat Process Intern (Written English, Typing, Customer Handling, CRM Tools)

Company: Crossing Infotech

Location: Remote (open to candidates anywhere in India)

Employment Type: Full-time internship

Duration: 1 to 3 months

Stipend: INR 16,000 per month

About the role

Not every great customer experience happens on a call. Many of the best ones happen in a well-written email or a quick, friendly chat reply. As an Email & Chat Process Intern at Crossing Infotech, you will be the voice customers read and trust. You will learn how professional support teams handle queries, meet response timelines and leave customers feeling looked after.

This is a hands-on, full-time remote internship for people who write clearly, stay calm under pressure and enjoy solving problems for others. There are no voice calls in this role.

What you will do

• Reply to customer emails and live chat queries with clear, polite and accurate answers
• Log, update and track every query in a CRM or ticketing tool
• Follow response-time targets and quality guidelines set by the team
• Use ready templates and knowledge base articles, and personalise them where needed
• Escalate complex or sensitive issues to senior team members with proper notes
• Spot common customer questions and suggest improvements to the team
• Maintain daily reports on queries handled and resolved
• Share progress in daily check-ins and weekly review sessions

What we are looking for

• Good written English with correct grammar and a professional tone
• Typing speed of around 30 words per minute or more
• Patience, politeness and a habit of reading queries carefully before replying
• Comfort using email, Google Sheets and basic online tools
• Familiarity with tools like Zendesk, Freshdesk or Zoho Desk is a plus, not a must
• Ability to manage time and meet daily targets
• A stable laptop and reliable internet connection for full-time remote work

Who can apply

• Students or recent graduates from any stream, including BA, B.Com, BBA, B.Sc, BCA and others
• Freshers are welcome, and prior experience is not required
• Anyone available to work full-time for the internship duration

What you will gain

• Structured training in professional email and chat support
• Regular quality feedback and guidance from experienced team members
• Customer support skills that are useful in any industry
• Internship completion certificate
• Freedom to work from your own city

Schedule

Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and weekly review sessions.

How to apply

Apply through this listing with your updated resume. A short note on why you enjoy helping people, written in your own words, helps us see your writing style.

Crossing Infotech is an equal opportunity organisation. We welcome applicants of every gender, background and community. There is no fee at any stage of our hiring process.