Email & Chat Process Intern | Entry Level | Fresher | Written Support / Live Chat / CRM | Remote

Job Title: Email & Chat Process Intern | Entry Level | Fresher | Written Support / Live Chat / CRM | Remote

Company: SkillzenLoop

Internship Details

• Mode: Virtual / Remote (India)
• Duration: 1 to 3 months (Flexible)
• Employment Type: Full-time internship (no voice calls)

About the Opportunity

SkillzenLoop is hiring Email & Chat Process Interns for freshers and entry-level candidates who write clearly and enjoy helping people. This internship is built around written customer support: answering emails, handling live chat queries and tracking every conversation in a CRM. There are no voice calls in this role.

This role suits candidates who want to start a career in customer support, email and chat process, client servicing or BPO and KPO operations.

Role Overview

As an Email & Chat Process Intern, you will handle written queries under the guidance of experienced team members. You will learn how professional support teams meet response timelines, maintain quality and leave customers feeling looked after.

Key Responsibilities

• Reply to customer emails and live chat queries with clear, polite and accurate answers
• Log, update and track every query in a CRM or ticketing tool
• Follow response-time targets and quality guidelines set by the team
• Use ready templates and help articles, and personalise them where needed
• Escalate complex or sensitive cases to senior team members with complete notes
• Note the questions customers ask most often and suggest improvements
• Maintain a daily report of queries handled and resolved
• Keep customer information confidential at all times

Who Can Apply

• Freshers, entry-level candidates, or students pursuing or completing BA, B.Com, BBA, B.Sc, BCA or any degree with good written English
• Candidates interested in customer support and written communication roles
• Self-driven learners comfortable with structured remote work
• Candidates available to work full-time for the internship period

Required Skills

• Clear written English with correct grammar and a professional tone
• Typing speed of around 30 words per minute or more
• Habit of reading each query carefully before replying
• Patience and politeness with upset customers
• Ability to manage time and meet daily targets
• A laptop and a stable internet connection for remote work

Preferred Skills (Not Mandatory)

• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
• Comfort with Google Sheets and basic online tools
• Any earlier internship or volunteering in a support role

What You Will Learn

• Professional email and chat etiquette
• Ticket and CRM handling
• Meeting response-time and quality targets
• Handling difficult conversations in writing
• Reporting and escalation practices

Why Join SkillzenLoop

• Beginner-friendly, learning-focused internship
• Work from your own city anywhere in India
• Regular quality feedback from experienced team members
• Customer support skills that help in any career
• Certificate of completion on successful completion of the internship

Ideal Candidate Profile

We are looking for patient, clear writers who enjoy solving problems for others. If you take pride in a reply that leaves a customer satisfied, this internship is a strong starting point.

How to Apply

Apply on this listing with your updated resume. Add two or three lines in your own words on why you enjoy helping people, so we can see your writing style. In the application form, select "Email & Chat Process" under Job Position.

SkillzenLoop is an equal opportunity employer. We welcome applicants of every gender, background and community.