Customer Support Executive
GoodSpace AI · Posted today
- India (Remote)
- Remote
- Full-time
- 0-3 yrs
- ₹9L - ₹12L
About the role
Job Title: Customer Support Executive
Experience: 0–3 Years
Location: Remote (India)
Company: Goodspace (Noida)
Salary: ₹9–12 LPA
About Goodspace
Goodspace is building AI-powered products that help millions of professionals discover better career opportunities and enable companies to hire faster. As a fast-growing startup, you'll work in a collaborative environment where you'll have ownership from day one and the opportunity to grow your career quickly.
What You'll Do
- Respond to customer queries via chat, email, and phone in a timely and professional manner.
- Resolve customer issues by understanding their needs and providing effective solutions.
- Guide users through product features and help them get the most out of the platform.
- Escalate complex issues to the appropriate teams while ensuring timely follow-ups.
- Maintain accurate records of customer interactions and resolutions.
- Work closely with Product, Engineering, and Operations teams to improve the customer experience.
- Identify recurring customer issues and share feedback to help improve the product.
Requirements
- 0–3 years of experience (freshers are welcome to apply).
- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to stay calm and professional while handling customer concerns.
- Comfortable working in a fast-paced startup environment.
- Basic computer proficiency and willingness to learn new tools.
Good to Have
- Internship or experience in customer support, customer success, or operations.
- Experience with CRM or customer support tools.
- Familiarity with chat, email, or ticketing platforms.
- Why Join Goodspace?
- Competitive salary of ₹9–12 LPA
- Fully remote work environment
- Opportunity to work on AI-powered products used by millions
- High ownership with rapid learning and career growth
- Collaborative, fast-paced startup culture
- Work alongside experienced teams across Product, Engineering, Design, and Operations
Skills
Excellent verbal communicationExcellent written communicationProblem solvingInterpersonal skillsBasic computer proficiency