Customer Success Associate

Customer Success Associate

A high-growth, VC-backed SaaS company building out the associate layer of its founding India customer success team

This SaaS company has partnered with Flexiple, the managed marketplace that helps global companies build high-performing teams and GCCs in India, to hire its first Customer Success Associate. The founding CSMs need someone who can take renewals admin, onboarding logistics, and account housekeeping off their plate so they can focus on strategy, and who wants to learn the CS craft by doing it alongside them. This is a remote, pan-India seat.

What the role actually covers

You will work under a Customer Success Manager on a shared book of accounts, picking up the operational half of the customer lifecycle: scheduling and running onboarding calls, keeping health-score trackers current, chasing renewal paperwork, and drafting the account update decks the CSM presents. You will sit in on account reviews to learn how the senior team handles tough conversations, then start owning small accounts solo within your first two quarters.

Day to day

• Own onboarding logistics and early product adoption check-ins for new customers
• Keep CRM records, health scores, and renewal dates accurate and current
• Draft account summaries and review materials for the CSM to present
• Field first-line customer questions and route anything complex to the right owner
• Flag at-risk accounts early based on usage and support-ticket signals
• What you would bring
• Zero to three years of work experience, ideally with some exposure to customer-facing work, account coordination, or a fast-paced support desk. You read spreadsheets and CRM records comfortably, write clearly, and do not need every task spelled out twice. Comfort with some US or UK time-zone overlap on select days matters more than a specific tool list.
• Nice to have, not required
• Any prior internship or job touching customer support, sales operations, or account management
• Familiarity with tools such as HubSpot, Intercom, or Gainsight
• Comfort picking up new SaaS products quickly
• What this gets you
• A seat on a founding India customer success team with direct CSM mentorship
• Remote-first, pan-India hiring with a long-term placement, not a project gig
• A realistic path from associate to owning your own book of accounts Next steps The process runs an HR screening, a short take-home exercise, a conversation with the hiring manager, and a culture-fit chat. One application is enough to be considered for this role and other matched openings that come up later.