Customer Success Associate

Customer Success Associate

About Us

BeatRoute is a Goal-Driven AI platform for retail brands. It is an enterprise-grade, functionally scalable platform that uses a unique goal-driven mechanism with AI at its heart to deliver measurable business impact for brands in their retail sales and distribution channels.

BeatRoute currently serves 200+ enterprise brands in 20+ countries, with 100K+ users across India, South Asia, and Africa in 10 industry verticals.

The Role

Support the delivery of customer implementations, configure customer accounts on the platform, and build working knowledge of the customer's business.

This is a client-facing role and requires limited travel to client sites.

Responsibilities

• Configure customer accounts on the BeatRoute platform and explain the account design to customer users.
• Execute assigned project workstreams to plan, maintaining documentation and status updates.
• Run standard reports and identify data gaps, raising discrepancies promptly.
• Take part in client workshops, testing and training sessions, and capture outcomes and follow-ups accurately.
• Monitor usage on assigned accounts and work with customer teams to improve adoption.
• Log, track and escalate customer issues and product feedback with the necessary detail.
• Build working knowledge of customers' sales and distribution operations and of their renewal cycles.
• Build and maintain strong working relationships with client teams.

Qualifications

• Graduate in Engineering or Business.
• 1 to 2 years of experience/ a very strong internship or first role in SaaS implementation, sales operations, distribution or analytics is an advantage.
• Comfort with structured data and logic, including spreadsheets, hierarchies and rule-based structures.
• Clear written English and strong documentation habits.
• Reliable, organised and able to meet commitments to a plan.
• Interest in how consumer goods reach the shelf (FMCG, agri-inputs, pharma, building materials or similar).

Why Join Us

• Exposure to a fast-paced SaaS environment and to cutting-edge technologies and solutions.
• The opportunity to learn alongside experienced customer success professionals.
• A collaborative, supportive team culture that encourages innovation and personal growth.
• The opportunity to work directly with clients and contribute to their success.
• Clear career progression as you take on greater ownership.

Logistics

Should be in Tier-1 city, its a full time remote role which involves limited travel to clients.