Customer Service And Email Process Intern | Entry Level | Fresher | Ticket Handling / Email Support | Remote

Job Title: Customer Service And Email Process Intern | Entry Level | Fresher | Ticket Handling / Email Support | Remote

Company: SkillzenLoop

Internship Details

Mode: Virtual / Remote (India)

Duration: 1 to 3 months (Flexible)

Employment Type: Full-time internship (no voice calls)

About the Opportunity

SkillzenLoop is hiring Customer Service And Email Process Interns for freshers and entry-level candidates who are patient, clear in writing and satisfied when a problem gets solved. This internship is built around ticket-based customer service: reading customer emails, finding the real issue, writing helpful replies and following each case until it is closed. There are no voice calls in this role.

This role suits candidates who want to build a career in customer service, email support, helpdesk operations or client servicing.

Role Overview

As a Customer Service And Email Process Intern, you will handle customer tickets under the guidance of experienced team members. You will learn how professional support teams track issues, keep to service timelines and write replies that customers are glad to receive.

Key Responsibilities

• Read customer emails and tickets carefully and identify the real issue
• Write clear, polite and accurate replies that resolve queries on the first response wherever possible
• Log, update and close tickets in a helpdesk or CRM tool
• Follow service timelines and quality guidelines set by the team
• Follow up with customers until the issue is fully resolved
• Escalate complicated or sensitive cases to senior members with complete notes
• Share common complaints and feedback with the internal team
• Keep customer information confidential at all times
• Who Can Apply
• Freshers, entry-level candidates, or students pursuing or completing BA, B.Com, BBA, B.Sc, BCA or any degree with good written English
• Candidates interested in customer service and written communication roles
• Self-driven learners comfortable with structured remote work
• Candidates available to work full-time for the internship period
• Required Skills
• Clear written English with a professional and friendly tone
• Good reading comprehension and the habit of understanding a problem before replying
• Basic typing speed and comfort with email, Google Sheets and online tools
• Patience, empathy and a calm approach to difficult conversations
• Ability to manage time and meet daily resolution targets
• A laptop and a stable internet connection for remote work
• Preferred Skills (Not Mandatory)
• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
• Any earlier internship or volunteering in a support role
• A good typing speed
• What You Will Learn
• Ticket handling and case ownership
• Writing professional email replies
• Meeting service-level timelines
• Handling upset customers with empathy
• Escalation and reporting practices

Why Join SkillzenLoop

• Beginner-friendly, learning-focused internship
• Work from your own city anywhere in India
• Regular quality feedback from experienced team members
• Communication and problem-solving skills that help in any career
• Certificate of completion on successful completion of the internship

Ideal Candidate Profile

We are looking for calm, empathetic candidates who like turning a frustrated message into a resolved case. If you take pride in a reply that leaves a customer relieved, this internship is a strong starting point.

How to Apply

Apply on this listing with your updated resume. Add two or three lines about a time you helped someone solve a problem, written in your own words, so we can see your writing style. In the application form, select "Customer Service And Email Process" under Job Position.

SkillzenLoop is an equal opportunity employer. We welcome applicants of every gender, background and community.