Customer Service & Email Process Intern (Customer Support, Email Writing, Ticketing, Problem Resolution)

Job Title: Customer Service & Email Process Intern (Customer Support, Email Writing, Ticketing, Problem Resolution)

Company: Crossing Infotech

Location: Remote (open to candidates anywhere in India)

Employment Type: Full-time internship

Duration: 1 to 3 months

Stipend: INR 16,000 per month

About the role

A customer rarely remembers the product feature that worked. They remember how they were treated when something went wrong. As a Customer Service & Email Process Intern at Crossing Infotech, you will be the person who turns a frustrated message into a resolved case and a relieved customer. You will learn how professional support teams track issues, keep promises on timelines and write replies that people are glad to receive.

This is a hands-on, full-time remote internship for people who are patient, clear in writing and satisfied when a problem gets solved. The role is email and ticket based, with no voice calls.

What you will do

• Read customer emails and support tickets carefully and identify the real issue
• Write clear, polite and accurate replies that resolve queries on the first response wherever possible
• Log, update and close tickets in a helpdesk or CRM tool
• Follow service-level timelines and quality guidelines set by the team
• Follow up with customers until the issue is fully resolved
• Escalate complicated or sensitive cases to senior members with complete notes
• Collect customer feedback and share common complaints with internal teams
• Share progress in daily check-ins and weekly review sessions

What we are looking for

• Clear written English with a professional and friendly tone
• Good reading comprehension and the habit of understanding a problem before replying
• Basic typing speed and comfort with email, Google Sheets and online tools
• Familiarity with Zendesk, Freshdesk or Zoho Desk is a plus, not a must
• Patience, empathy and a calm approach to difficult conversations
• Ability to manage time and meet daily resolution targets
• A stable laptop and reliable internet connection for full-time remote work

Who can apply

• Students or recent graduates from any stream, including BA, B.Com, BBA, B.Sc, BCA and others
• Freshers are welcome, and prior experience is not required
• Anyone available to work full-time for the internship duration

What you will gain

• Structured training in customer support and ticket handling
• Regular quality feedback and guidance from experienced team members
• Communication and problem-solving skills that are useful in any career
• Internship completion certificate
• Freedom to work from your own city

Schedule

Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and weekly review sessions.

How to apply

Apply through this listing with your updated resume. A short note on a time you helped someone solve a problem, written in your own words, helps us see your writing style. Crossing Infotech is an equal opportunity organisation. We welcome applicants of every gender, background and community. There is no fee at any stage of our hiring process.