Customer Care Executive Voice ( 87191139 )
Reliance Jio Infocomm Ltd. · Posted today
- Siliguri
- Full-time
- Up to 2 yrs
About the role
Posted Date: 03 Oct 2026
Function/Business Area: Customer Service
Location: Siliguri
Job Responsibilities
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements
Education Requirement
- 10 + 2 / Graduation degree in any discipline
Experience Requirement
- 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
- Skills & Competencies
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset Please update your profile and upload resume to apply Forgot Password Location Map: Siliguri
Skills
Customer focus,Problem solving,Technical orientation,Attention to detail,Basic computer knowledge
Skills
Customer focusProblem solvingTechnical orientationAttention to detailBasic computer knowledge