Client Support & Ticketing Intern (Email Writing, Helpdesk, Resolution)

Job Title: Client Support & Ticketing Intern (Email Writing, Helpdesk, Resolution)

Company: Medinex Workforce

Location: India

Workplace Type: Remote

Employment Type: Full-time internship (no voice calls)

Duration: 1 to 3 months

Stipend: INR 16,000 per month

Why this role exists

When a client or candidate writes to Medinex Workforce with a problem, they are not looking for a template. They want to know that someone has read their message, understood it and will see it through. As a Client Support & Ticketing Intern, you will be that someone. You will turn an unhappy message into a resolved case, and you will learn how professional support teams track issues, keep to timelines and write replies people are glad to receive. This role is email and ticket based, with no voice calls.

• Your day-to-day
• Read tickets and emails carefully and find the real issue behind each one
• Write clear, polite and accurate replies that solve the query on the first response wherever possible
• Log, update and close tickets in a helpdesk or CRM tool
• Follow service timelines and quality guidelines set by the team
• Follow up with the client or candidate until the issue is fully resolved
• Escalate complicated or sensitive cases to senior members with complete notes
• Share common complaints and feedback with the internal team
• You are a good fit if
• Your written English is clear, friendly and professional
• You read carefully and understand a problem before replying
• You stay calm and patient when someone is upset
• You are comfortable with email, Google Sheets and basic online tools
• You can manage your time and meet daily resolution targets
• You have a laptop and a stable internet connection for full-time remote work
• Nice to have, not required
• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
• A good typing speed
• Who can apply
• Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc, BCA and others
• Freshers are welcome, and prior work experience is not required
• You must be available to work full-time for the internship period

What you get

• Structured training in customer support and ticket handling
• Regular quality feedback and guidance from experienced team members
• Communication and problem-solving skills that help in any career
• Internship completion certificate
• The freedom to work from your own city anywhere in India

Working schedule

Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and a weekly review.

How to apply

Apply on this listing with your updated resume. Add two or three lines about a time you helped someone solve a problem, written in your own words, so we can see your writing style.

Medinex Workforce is an equal opportunity employer. We welcome applicants of every gender, background and community.