Chat & Email Support Intern (Written English, CRM, Typing)

Job Title: Chat & Email Support Intern (Written English, CRM, Typing)

Company: Medinex Workforce

Location: India

Workplace Type: Remote

Employment Type: Full-time internship (no voice calls)

Duration: 1 to 3 months

Stipend: INR 16,000 per month

Why this role exists

Medinex Workforce talks to candidates and clients all day, and much of that conversation happens in writing: a reply to an email, a quick answer in a chat window, a confirmation of an interview slot. How clearly and kindly we write shapes how people feel about us. As a Chat & Email Support Intern, you will be the voice candidates and clients read and trust. There are no voice calls in this role.

• Your day-to-day
• Answer candidate and client emails and live chat queries with clear, polite and accurate replies
• Log every query in a CRM or ticketing tool and keep its status updated
• Meet response-time targets and follow the team's quality guidelines
• Use ready templates and help articles, and personalise them where needed
• Pass complex or sensitive cases to senior team members with complete notes
• Note the questions people ask most often and suggest improvements
• Maintain a daily report of queries handled and resolved
• You are a good fit if
• Your written English is clear, with correct grammar and a professional tone
• You type at around 30 words per minute or more
• You read each query carefully before replying
• You stay patient and polite with upset customers
• You can manage your time and meet daily targets
• You have a laptop and a stable internet connection for full-time remote work
• Nice to have, not required
• Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
• Comfort with Google Sheets and basic online tools
• Who can apply
• Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc, BCA and others
• Freshers are welcome, and prior work experience is not required
• You must be available to work full-time for the internship period

What you get

• Structured training in professional email and chat support
• Regular quality feedback and guidance from experienced team members
• Communication and customer-handling skills that help in any career
• Internship completion certificate
• The freedom to work from your own city anywhere in India

Working schedule

Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and a weekly review.

How to apply

Apply on this listing with your updated resume. Add two or three lines in your own words on why you enjoy helping people, so we can see your writing style.

Medinex Workforce is an equal opportunity employer. We welcome applicants of every gender, background and community.