Business Analytics Analyst - C10 - Gurugram

What do we do?

• The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
• The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

Role Description

• The role will be Business Analytics Analyst (C10) in the TTS Analytics team
• The role will report to the AVP/VP leading the team
• The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
• This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

Qualifications

Experience

• Bachelor’s Degree with 3+ years of experience in data analytics or Masters Degree with 2+ years of experience in data analytics
• Must have:
• Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention) preferably in the financial services industry
• Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data
• Applying Predictive Modeling techniques for a wide range of business problems
• Working with data from different sources, with different complexities, both structured and unstructured
• Utilizing text data to derive business value by leveraging different NLP techniques
• Good to have:
• Experience working with data from different sources and of different complexity

Skills

Analytical Skills

• Proficient in formulating analytical methodology, identifying trends and patterns with data
• Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms

• Proficient in Python, PySpark and related tools
• Experience in Hive
• Proficient in MS Excel, PowerPoint
• Good to have:
• Experience with PySpark
• Experience with Tableau

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Be organized, detail oriented, and adaptive to matrix work environment

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Job Family Group

Decision Management

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Job Family

Business Analysis

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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