Business Analyst- Duck Creek Policy / Billing

Duck Creek Business Analyst- Policy / Billing

• Job Type: Full Time
• Years of Experience: 6 to 14 Years
• Role: Business Analyst / Lead Business Analyst / Business Solutions Specialist
• Education: MBA / B.Tech / B.E. / Equivalent

Role Summary

The Business Architect serves as the strategic bridge between business stakeholders, product owners, and solution delivery teams. The role is responsible for defining target business capabilities, business processes, operating models, and solution roadmaps aligned with organizational objectives and insurance transformation initiatives. The Business Architect provides leadership in translating business strategy into executable solutions across Duck Creek Policy, Billing, Claims, Data Insights/Clarity, and integrated insurance ecosystems while ensuring alignment between business objectives, technology solutions, and customer outcomes.

Key Responsibilities

Business Strategy & Capability Design

• Collaborate with executive leadership, business stakeholders, and product owners to define business vision, transformation objectives, and strategic roadmaps.
• Develop and maintain business capability maps, value streams, operating models, and process architectures.
• Identify opportunities for process optimization, automation, digital transformation, and operational efficiency.
• Define future-state business architecture aligned with enterprise strategy and insurance business goals.
• Perform impact assessments for strategic initiatives across business functions, systems, and processes.

Insurance Domain Consulting

• Act as a trusted advisor for P&C insurance business processes including:
• Policy Administration
• Underwriting
• Billing & Collections
• Claims Management
• Producer Management
• Customer & Agency Management
• Regulatory Compliance
• Drive workshops with business SMEs to understand current-state challenges and future-state requirements.
• Recommend industry best practices and Duck Creek product capabilities to address business needs.

Requirements & Solution Alignment

• Lead business discovery and requirement elicitation sessions.
• Translate business goals into capabilities, epics, features, process models, and solution requirements.
• Collaborate with Product Owners and Solution Architects to ensure requirements are properly prioritized and aligned to strategic objectives.
• Define and maintain business architecture artifacts including:
• Capability Models
• Value Stream Maps
• Process Flows
• Business Context Diagrams
• Functional Specifications
• Business Rules Catalogs
• Business Glossaries
• Ensure traceability from business objectives through solution implementation.
• Stakeholder Management
• Serve as the primary liaison between business leadership, product management, architecture teams, and delivery teams.
• Facilitate executive-level workshops, roadmap discussions, and solution reviews.
• Present recommendations, business cases, and transformation strategies to senior stakeholders.
• Manage stakeholder expectations and drive consensus across multiple business units.

Agile Product Delivery Support

• Support Product Owners in backlog creation, prioritization, and roadmap planning.
• Participate in Program Increment (PI) Planning, Release Planning, and Sprint Reviews.
• Ensure delivered solutions meet business objectives and provide measurable business value.
• Support User Acceptance Testing (UAT) planning and business validation activities.

Transformation & Governance

• Establish business architecture standards, frameworks, and governance practices.
• Define KPIs and success metrics to measure business outcomes.
• Support change management and organizational readiness activities.
• Identify business risks, dependencies, and mitigation strategies.
• Contribute to enterprise transformation initiatives involving cloud, digital, analytics, and modernization programs.

Technical & Functional Expertise

Required Experience

• 10+ years of experience in Business Analysis, Business Consulting, Business Architecture, Product Management, or Insurance Transformation.
• Strong experience in Property & Casualty (P&C) Insurance domain.
• Experience working on Duck Creek implementations, modernization programs, or insurance platform transformations.
• Strong knowledge of:
• Duck Creek Policy
• Duck Creek Billing
• Duck Creek Claims
• Duck Creek Producer Management
• Duck Creek Data Insights / Clarity
• Experience creating business capability models and target operating models.
• Expertise in business process modeling using BPMN, UML, Visio, or equivalent tools.
• Experience with Agile, Scrum, SAFe, and Product Delivery methodologies.
• Experience supporting enterprise-scale insurance transformation programs.

Preferred Knowledge

• Insurance Policy Administration Systems (PAS)
• Billing Systems
• Claims Management Systems
• Data & Reporting Platforms
• API and Integration Concepts
• Cloud-based Insurance Platforms
• Digital Customer Experience Solutions
• Regulatory and Compliance Requirements within Insurance

Business Architecture Deliverables

The candidate should have experience producing

• Business Capability Maps
• Value Stream Models
• Current-State and Future-State Process Maps
• Target Operating Models
• Functional Requirement Specifications
• Business Requirement Documents (BRDs)
• User Stories and Acceptance Criteria
• Business Cases and Benefits Realization Plans
• Gap Analysis Documents
• Impact Assessment Reports
• Governance and Operating Frameworks

Professional Attributes

• Excellent stakeholder management and executive communication skills.
• Strong facilitation and workshop leadership capabilities.
• Strategic thinker with strong business acumen.
• Strong analytical and problem-solving skills.
• Ability to influence decision-making across business and technology teams.
• Excellent presentation and documentation skills.
• Strong negotiation and conflict resolution abilities.
• Ability to work effectively in global onshore-offshore delivery models.
• Results-oriented with a focus on business value realization