Associate - Banking Operations

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Value Proposition

As an Associate in Lending Operations, you will play a critical role in ensuring seamless loan processing and operational efficiency. This entry-level position offers an opportunity to develop expertise in loan servicing, transaction monitoring, and risk assessment while contributing to the financial success of the organization.

Job Details

• Position Title: Associate – Banking Operations
• Career Level: BS4
• Job Category: Specialist
• Role Type: Hybrid
• Job Location: Bangalore, India

About The Team

Responsible for processing expertise when performing the department’s daily operational tasks and when providing operational support to internal business partners and/or Clients. Responsibilities may include but are not limited to establishing and ongoing maintenance of accounts, loans, and/or cards; managing exceptions for several payment channels; researching or reconciling complex information; and routinely acts as a point of escalation. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and polices are adhered to. Acts as a resource and routinely recommends potential process improvements. Provides helps to ensure the day-to-day functions are executed according to policies and procedures.

Business Support- Responsible for proper set up and maintenance of client credit and legal files. Provide support through the preparation of credit applications, portfolio and pipeline reports, and marketing presentations.

Client Support- interact with clients, external centers of influence, and other support areas of the Bank via telephone, e-mail and in person to provide superior service. Handle routine inquiries and client service issues promptly and provide phone coverage and taking messages.

Impact

The Commercial Loan Administrator (“CLA”) is responsible for providing administrative and client support to the Loan Officers and Team Leader in support of their respective roles and responsibilities. The CLA will also perform other tasks/projects as requested and provide assistance as needed to other teams. Loan Support- This position will provide assistance with processing loan advances, loan payments, payoffs, account transfer and any other client requests in a timely manner.

Key Deliverables

• Tracking, verifying, and/or inputting information.
• Reviewing accuracy of information or documents.
• Preparing reports.
• Analyzing and researching items for resolution.
• Processing transactions or resolving exceptions.
• Provides daily loan maintenance to support client’s needs after the loan is boarded.
• Handles advance requests and interest changes.
• Applies collections to client’s loans.
• Researching or reconciling complex information.
• Reviews loan documents.
• Board new loans and modifications to loan systems.
• Prepare payment schedules and post payments to loan system.
• Performs quality assurance.
• Handles Letters of Credit boarding and maintenance.
• Performs governance activities.
• Provide client support and training.
• Expertise on payments.
• Collateral Filing.
• Flood Determination.
• Managing Flood insurance.
• Calculate and collect fee periodically.
• Management of fee logs.
• Posting Journal entries for the transaction.
• Processing incoming agent notices.
• Work with Stakeholders to collect UCC & real estate collateral documents.
• Maintain & manage UCC and real-estate information.
• Reconciliation of the collateral information against the origination & accounting systems.

Functional Skills

Skills and Qualification

• Tracking, verifying, and/or inputting information.
• Reviewing accuracy of information or documents.
• Completing research requests submitted through workflow system providing documents requested and researching queries.
• Works within established procedures, processes and/or regulatory guidelines.
• Coordinate Business and project change requirements with cross functional teams.
• General knowledge of bank products, regulations, Processes, and procedures
• Intermediate to advanced knowledge of MS Excel and power point presentations.
• Excellent communication skills, including ability to express well-reasoned, independent thought. Natural ability to speak and write effectively at all organizational levels.

Technical/Business Skills

• Strong attention to detail.
• Ability to multi-task and produce excellent work under multiple, tight deadlines.
• Able to research and solve simple scenarios and moderately complex scenarios under guidance.
• Problem Solving/Analysis
• Executes tasks efficiently and quickly with strong attention to detail and deadlines.
• Ability to prioritize deliverables and assignments.
• Exercises judgment within defined procedures and practices to determine appropriate actions.
• Bachelor’s Degree (preferably commerce).
• Preferably 0 - 2 years of related professional experience (banking/financial services industry, specifically commercial lending operations experience).
• Relationships & Collaboration
• Comfortable interacting with internal clients.
• Builds relationships with team and other internal clients and collaborates to resolve issues.
• Accessibility Needs
• We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.