Architect

Job Summary

Power Platform Administration

Responsibilities

• Unattended Bot Management
• Configure, monitor, and troubleshoot unattended Power Automate bots across RDS-enabled Microsoft servers.
• Optimize bot concurrency and resource allocation for multi-session environments.
• Maintain bot health, credential vaults, and execution logs.
• Bot Monitoring & Incident Response
• Proactively monitor bot performance, queue status, and execution outcomes.
• Investigate and resolve automation failures, timeouts, and infrastructure-related issues.
• Manage incident lifecycle using ServiceNow or similar ITSM platforms, ensuring timely resolution and root cause analysis.
• Infrastructure & Server Support
• Administer Windows Server environments hosting automation workloads.
• Manage Remote Desktop Services (RDS) configurations to support multiple bot sessions.
• Perform routine server maintenance, patching, and performance tuning.
• Automation Platform Support
• Provide Tier 2/3 support for Power Automate workflows, connectors, and triggers.
• Collaborate with developers and architects to ensure unattended flows meet enterprise standards.
• Assist in governance, compliance, and audit readiness for automation assets.
• Networking & Security
• Troubleshoot network connectivity issues affecting bot execution.
• Configure and maintain firewall rules, RPC ports, and endpoint access.
• Ensure secure communication between bots, servers, and external systems.
• Documentation & Collaboration
• Maintain detailed runbooks, SOPs, and incident logs.
• Work cross-functionally with infrastructure, security, and automation teams.
• Participate in platform upgrades, testing, and rollout planning.
• Required Skills & Qualifications
• Power Automate Expertise
• Strong understanding of cloud flows, desktop flows, and unattended execution.
• DLP configuration adhering to organization security and governance compliance
• Server Administration
• Experience with Windows Server, Remote Desktop Services (RDS), and multi-session configuration.
• Bot Monitoring & Incident Management
• Familiarity with ServiceNow or similar ITSM tools; strong troubleshooting skills across automation and infrastructure.
• Networking Fundamentals
• Knowledge of TCP/IP, DNS, firewalls, and port management.
• Security & Compliance
• Credential management, audit logging, and access controls.
• Communication
• Clear documentation and cross-team collaboration skills.

Preferred Qualifications

• Microsoft Power Automate–related certifications
• Experience with Automation Anywhere or similar enterprise automation platforms
• Familiarity with enterprise governance frameworks for automation
• Exposure to emerging orchestration technologies or Agentic AI (a plus)